Users submit their complaints through the Conplaint app.
Initial Case Review
Case Reviewer evaluates the complaint to determine its validity and gathers preliminary information.
Investigation
If the complaint is valid, the Private Investigator conducts a thorough investigation, collecting evidence and compiling a report.
Case Preparation
The Paralegal prepares the legal documents and organizes the case file based on the investigator’s report.
Business Liaison
The Business Liaison Officer ensures clear communication with clients and partners throughout the process, addressing any concerns and providing updates.
Legal Action
If necessary, the case is escalated to legal counsel for further action, such as litigation or settlement negotiations.